Dialing Rules are an important tool to help both you and your customers. Your VoIP business works with a wide variety of end users who all may have different experiences and habits when dialing a phone number to make a call. Some may dial the country code (for example +1...
Do I need to deploy my own VoIP infrastructure?
Whether your VoIP service provider business is already established, or just starting out, one important decision you will need to make is whether to deploy your own infrastructure, or use a hosted solution. Deploying your own infrastructure requires these steps, and much more: Selecting each model of servers, routers, firewalls,...
Why is Integrated Switching and Billing important?
Two key areas for any VoIP service provider business are switching and billing. Switching combines many functions such as handling inbound traffic from your DID providers, routing calls to your VoIP Termination providers, and much more. A softswitch provides the capabilities for most of what your users rely on: configuring...
How can MMS help your VoIP business?
Multimedia Messaging Service, commonly known as MMS, is a popular form of communication enabling your users to send and receive more than just text. With MMS, your users can share video, photos and other images, and audio files. As all types of messaging becomes more in-demand for your users, these...
How can my VoIP business offer Voicemail-to-Email?
Internet Telephony Service Providers (ITSPs) need to offer a growing list of capabilities in order to compete. The features ITSPs offer not only help them stand out from competitors, but these capabilities help their customers succeed in the marketplaces where they too compete. Communications is an enabler for any industry,...
How can you select multiple carriers for DIDs?
Redundancy is a key part of running your VoIP business. Many ITSPs configure their routing to have multiple back-up carriers in case one carrier goes down. This redundancy helps prevent your business from grinding to a halt if your carrier goes down or has performance issues. While setting up redundant...