Dialing Rules are an important tool to help both you and your customers. Your VoIP business works with a wide variety of end users who all may have different experiences and habits when dialing a phone number to make a call. Some may dial the country code (for example +1...
Do I need to deploy my own VoIP infrastructure?
Whether your VoIP service provider business is already established, or just starting out, one important decision you will need to make is whether to deploy your own infrastructure, or use a hosted solution. Deploying your own infrastructure requires these steps, and much more: Selecting each model of servers, routers, firewalls,...
Around-the-Clock Technical Support, 24×7 Every Day of the Year?
Your VoIP business, like most telecom providers, need to function 24×7, every day of the year. Support is an important part of choosing your softswitch and billing provider. Questions to consider: Does your provider offer technical support? Is their support live, or do they only offer online resources? Is support...
Locked into a VoIP Softswitch Contract?
VoIP service providers often ask, “Am I locked into a contract?” Some providers may seek to lock in customers for a year (or more!) when selling their switching and billing solutions. They may even promise things before the sale is made which are not guaranteed in writing. Once you sign...
Automatic Payments for your VoIP Business
Billing is an important part of your VoIP business. Providing convenient payment options, such as auto-pay, not only improves customer satisfaction, but it can also help with your cash flow. When customers sign up for your VoIP services, they may look for convenient credit card billing, and automatic payments. Payment...