Dialing Rules are an important tool to help both you and your customers. Your VoIP business works with a wide variety of end users who all may have different experiences and habits when dialing a phone number to make a call. Some may dial the country code (for example +1...
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Do I need to deploy my own VoIP infrastructure?
Whether your VoIP service provider business is already established, or just starting out, one important decision you will need to make is whether to deploy your own infrastructure, or use a hosted solution. Deploying your own infrastructure requires these steps, and much more: Selecting each model of servers, routers, firewalls,...
Around-the-Clock Technical Support, 24×7 Every Day of the Year?
Your VoIP business, like most telecom providers, need to function 24×7, every day of the year. Support is an important part of choosing your softswitch and billing provider. Questions to consider: Does your provider offer technical support? Is their support live, or do they only offer online resources? Is support...
Locked into a VoIP Softswitch Contract?
VoIP service providers often ask, “Am I locked into a contract?” Some providers may seek to lock in customers for a year (or more!) when selling their switching and billing solutions. They may even promise things before the sale is made which are not guaranteed in writing. Once you sign...
Automatic Payments for your VoIP Business
Billing is an important part of your VoIP business. Providing convenient payment options, such as auto-pay, not only improves customer satisfaction, but it can also help with your cash flow. When customers sign up for your VoIP services, they may look for convenient credit card billing, and automatic payments. Payment...
Why is Integrated Switching and Billing important?
Two key areas for any VoIP service provider business are switching and billing. Switching combines many functions such as handling inbound traffic from your DID providers, routing calls to your VoIP Termination providers, and much more. A softswitch provides the capabilities for most of what your users rely on: configuring...
How can MMS help your VoIP business?
Multimedia Messaging Service, commonly known as MMS, is a popular form of communication enabling your users to send and receive more than just text. With MMS, your users can share video, photos and other images, and audio files. As all types of messaging becomes more in-demand for your users, these...
How can my VoIP business offer Voicemail-to-Email?
Internet Telephony Service Providers (ITSPs) need to offer a growing list of capabilities in order to compete. The features ITSPs offer not only help them stand out from competitors, but these capabilities help their customers succeed in the marketplaces where they too compete. Communications is an enabler for any industry,...
How can you select multiple carriers for DIDs?
Redundancy is a key part of running your VoIP business. Many ITSPs configure their routing to have multiple back-up carriers in case one carrier goes down. This redundancy helps prevent your business from grinding to a halt if your carrier goes down or has performance issues. While setting up redundant...
How to Start a UCaaS Business: Unified Communications
Telinta often hears the question, “How can I start a UCaaS business?” Unified Communications as a Service (UCaaS) is a fast-growing highly-profitable opportunity for service providers. UCaaS brings together a rich portfolio of services that your business users need to meet demands for increased flexibility, simplicity, and cost-savings. This solution...